Welcome to Sugar Sugar™
We're so happy you're here.
Every appointment is thoughtfully reserved just for you. Our goal is to provide a premium experience built on kindness, professionalism, and respect, for our guests, our team, and each other's time.
The following guide helps create a smooth, consistent experience for everyone. Thank you for taking a few moments to review it before your visit.
Before Your Visit
Appointments & Cancellations
Every appointment is reserved exclusively for you.
Because your appointment time is held especially for you, we kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.
Appointments canceled, rescheduled, or missed with less than 48 hours' notice are subject to a 40% cancellation fee based on the scheduled services. Repeated late cancellations or missed appointments may result in the full service amount being charged.
If you're booking an appointment that already falls within the 48-hour window, your appointment is immediately subject to this policy. Our team will happily review this with you when booking.
We understand life happens. If an emergency arises, please contact us as soon as possible. Open communication is always appreciated, and we'll do our best to help whenever we can.
Thank you for respecting the time reserved for you and supporting the estheticians who dedicate that time exclusively to your visit.
Arriving for Your Appointment
Please arrive a few minutes early to allow time to check in, use the restroom if needed, and relax before your service.
If you arrive late, we will do our best to accommodate you within your remaining appointment time. However, your service may need to be shortened or rescheduled to avoid impacting the guests scheduled after you.
Children
We adore little ones!
For everyone's safety and to ensure every guest enjoys an amazing experience, children must remain supervised in our lobby. If your child is unable to wait comfortably without entering the treatment room, we kindly ask that they stay home for this visit.
Guests
You're welcome to bring a friend!
While treatment rooms are reserved for you and your esthetician, guests are invited to relax in our adorable lobby, browse our retail wall, or just relax & daydream while they wait.
Pets
We love animals almost as much as we love smooth skin.
To help maintain a clean, relaxing environment for all guests, we kindly ask that pets remain at home unless they are trained service animals.
Minors
Guests 17 years old and younger must have a parent or legal guardian present in the treatment room during services.
During Your Visit
Our Promise
Our promise is simple.
We strive to provide every guest with a professional, comfortable, and above-and-beyond experience from the moment you walk through our doors until the moment you leave.
If there is anything we can do to make your visit even better, please let us know.
Respect & Etiquette
Kindness is one of our core values.
We are committed to creating a welcoming environment for every guest and every team member. We kindly ask that everyone treat one another with courtesy and respect.
Sugar Sugar™ reserves the right to refuse service to anyone displaying rude, abusive, threatening, or inappropriate behavior.
Pricing
Service and retail pricing are subject to change without notice.
After Your Visit
We Want You to Love Your Results
Your happiness matters to us.
If you have a concern about your service, please contact us within 48 hours of your appointment. We'll gladly invite you back for a complimentary adjustment when appropriate.
Our goal is always to earn your trust, your business, and your loyalty.
Product Exchanges
Our Skin From Scratch™ skincare collection is thoughtfully crafted with natural, vegan ingredients.
Because opened skincare products cannot be resold, we are unable to accept returns on used merchandise.
If a product isn't the right fit, we're happy to offer an exchange within 14 days of purchase.
If your product arrives damaged or defective, please contact your Sugar Sugar location or email book@mysugarsugar.com, and we'll make it right.
Gift Cards
Gift cards may be redeemed toward services and retail purchases.
They:
-
Never expire
-
Have no cash value
-
Cannot be applied toward gratuity
Please treat gift cards like cash, as lost or stolen cards cannot be replaced.
Memberships
Our memberships were designed to reward our most loyal guests with exclusive pricing, quarterly perks, and ongoing savings throughout the year.
Membership benefits, pricing, and complete Terms & Conditions are available on each membership page.
Privacy
Your privacy is important to us.
Information collected when booking appointments, purchasing products, or enrolling in memberships is used solely to provide and improve your experience with Sugar Sugar™.
We never sell your personal information.
For complete details, please review our:
-
Privacy Policy
-
SMS Terms & Conditions
-
Terms of Service
SMS Communications
By providing your mobile number, you agree to receive text messages regarding:
-
Appointment confirmations
-
Appointment reminders
-
Schedule updates
-
Membership notifications
-
Occasional promotional offers
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Questions?
We're always happy to help.
book@mysugarsugar.com
Thank you for choosing Sugar Sugar™!